Hi! My name is Alan Heppell, and I have been in I.T. since the early 1980’s, running my own bigger I.T. firm in Perth West Australia for the bulk of that time. In June 2022, I sold my interest in that company to start a new venture.

In July 2022 I registered this business, Heppell I.T. (ABN 39166429361)

As my speciality is Small business networking, my core services are aimed at the SOHO (Small Office / Home Office) and Small Business sectors. As an agent for most of the largest I.T. distribution chains in Australia, I can source and supply most I.T. brands, equipment and cloud services, including Microsoft 365. I provide Web site hosting, and hosting of automated off site backup solutions. I also hold a Police Security Industry license, for CCTV consulting and installations (License number 76593). I provide both on-site and remote support, and can provide add-hock, pre-paid, or managed services. Charge rates are detailed below.

Here is a sample of some of the brands that I deal with: Microsoft, Lenovo, HP, Qnap, Webroot, Adobe, StorageCraft, Watchguard, Ubiquiti, Epson, Brother, Asus, Eaton, Dahua, Samsung, Toshiba, TP-Link, 3CX, Yeahlink, VMware, Ubuntu, Proxmox, Metabox, Netgear, Western Digital and much more.

My office is home based, so, as my operating costs are low, I can pass on those savings to you. My current charge rates for consulting / support are $120 + GST per hour. For remote work it’s in 15 minute increments. For on-site work, it’s in half hour increments, and I “start the clock” when I leave my office to cover car costs, capped at half an hour for Perth Metro area. I also service regional areas, with travel costs calculated accordingly.

One question that I am sometimes asked is… As you are a “1 man show”, who will support me when you are away on vacation? Firstly, let me say, that I always carry my notebook with me, and can provide remote support whether travelling in Australia or overseas, and if in an area that does not have mobilenet coverage, I take my Starlink mini with me. Secondly, I have agreements with other like-minded consultants, who can provide on-site support during these times.

Feel free to contact me to discuss your I.T. requirements.